Drainage Plans NZ
Website: https://drainageplans.co.nz
Contact: support@sewerplans.com.au
Last updated: 9 November 2026
1. Introduction
1.1 These Terms & Conditions ("Terms") govern your use of the Drainage Plans NZ website and the document retrieval services offered through it.
1.2 Drainage Plans NZ ("we", "us" or "our") operates as an independent commercial document retrieval service.
1.3 By placing an order, you ("Customer", "you" or "your") engage us to undertake the document retrieval service described in these Terms.
1.4 Customers should read these Terms before ordering, particularly the provisions concerning document availability, refunds, third-party records, excavation risks and limitations of liability.
1.5 Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded or restricted.
2. Nature and Scope of Our Service
2.1 Drainage Plans NZ operates solely as an independent document retrieval and sourcing service.
2.2 We act on behalf of customers to receive their requests, identify relevant record custodians, request existing documents from councils, water authorities or other authorised sources after an order is placed, obtain those documents where lawfully permitted and electronically forward them to customers.
2.3 We do not create, design, prepare, survey, inspect, certify, approve, independently verify or provide engineering assessments of the documents supplied.
2.4 We are not a council, water authority, government agency, engineering consultancy, surveying business, utility locating service, plumbing contractor or construction contractor.
2.5 We do not undertake physical site investigations, underground service detection, excavation, construction supervision or drainage inspections.
2.6 Drainage Plans NZ operates independently of councils, water authorities and other document custodians. References to these organisations do not imply affiliation, endorsement or partnership.
2.7 Our prices represent charges for independent document retrieval and associated administrative services, including applicable third-party acquisition costs.
2.8 Customers acknowledge that certain documents may be obtainable directly from the relevant authority, potentially at a lower price or without charge.
3. Document Categories
3.1 Our services may include retrieval of:
Property Drainage Records: Existing property-specific drainage plans, plumbing diagrams, sanitary drainage drawings, as-built plans, as-laid plans and related historic records.
Wastewater Network Plans: Available records showing public wastewater infrastructure, which may include sewer mains, manholes, connections and associated network assets.
Stormwater Network Plans: Available records showing stormwater infrastructure, which may include drains, pipes, manholes, catchpits and associated assets.
3.2 Document names, formats, technical content, coverage and availability vary between councils and authorities.
3.3 Where a single authority document contains information relevant to multiple purchased products, that document may be supplied in satisfaction of those products only where it substantially provides the information reasonably described for each product. If a purchased product cannot be fulfilled, the price paid for that product will be refunded.
3.4 We do not guarantee that a retrieved document will contain any particular pipe, connection, measurement, depth, alignment or other technical detail unless expressly agreed.
3.5 Our service involves retrieving existing records, not preparing new drawings or confirming physical infrastructure at a property.
4. Orders and Customer Responsibilities
4.1 Customers must provide accurate property addresses, contact information and document selections.
4.2 Customers are responsible for ensuring that the requested documents relate to the correct property.
4.3 Where an authority requires owner consent, identity verification or other authorisation, customers must provide the information reasonably required.
4.4 We may request clarification before processing an order.
4.5 We may decline, suspend or cancel a request where records are inaccessible, authorisation cannot be obtained, fulfilment would be unlawful or the request cannot reasonably be completed.
4.6 Successful payment does not constitute confirmation that the requested document exists or is available.
4.7 Where a paid request cannot be fulfilled, the refund provisions in these Terms apply.
5. Document Availability
5.1 All document requests are subject to the existence, accessibility and lawful availability of records held by relevant third-party authorities. Document existence and availability cannot always be confirmed before ordering.
5.2 Not every property has available drainage, wastewater or stormwater records.
5.3 Records may be missing, incomplete, historic, outdated, undigitised, incorrectly indexed, restricted or otherwise unavailable.
5.4 Authorities may impose access requirements, change procedures, experience delays or advise that no relevant record exists.
5.5 We will exercise reasonable care and skill when identifying, requesting, attempting to retrieve and supplying the correct existing document.
5.6 We do not guarantee that every requested document exists or can be successfully retrieved.
5.7 If we cannot obtain or lawfully supply a requested document, we will provide a full refund of the amount paid for that document.
6. Prices and Payments
6.1 All prices are displayed in New Zealand dollars (NZD), unless otherwise stated.
6.2 Prices may vary according to property location, document category and relevant acquisition costs.
6.3 The total payable amount will be displayed before payment.
6.4 Our retail prices are independent service charges and are not represented as official council or water authority fees.
6.5 Payments are processed using a third-party payment provider.
6.6 We will not increase the price of an existing paid order without the customer's agreement.
6.7 Where unexpected third-party costs make fulfilment impracticable at the agreed price, customers may agree to an additional charge or cancel the affected request for a full refund.
6.8 Applicable taxes will be charged or accounted for in accordance with relevant law.
7. Processing and Electronic Delivery
7.1 Processing ordinarily begins following successful payment, subject to any additional information or authorisation required.
7.2 Processing times depend on the relevant authority, document type, record availability and applicable access procedures.
7.3 Unless a specific timeframe has been agreed, we will provide our service within a reasonable time.
7.4 Retrieved documents will ordinarily be delivered electronically to the customer's nominated email address.
7.5 We generally supply existing third-party documents in their original form or as authorised copies.
7.6 Administrative changes necessary for delivery, including file naming, combining documents or legally required redactions, may be made without altering substantive technical information.
7.7 We do not guarantee the processing times of independent authorities. This does not remove our obligations to provide our own service within a reasonable time or provide remedies required by law.
7.8 Customers must provide a valid email address and promptly notify us of errors in their contact details.
8. Accuracy and Limitations of Third-Party Records
8.1 Documents supplied through our service originate from third-party record custodians.
8.2 These documents may contain historical, approximate, incomplete, inaccurate or outdated information.
8.3 Plans may not reflect current site conditions, subsequent alterations, abandoned infrastructure, undocumented services or the actual location of underground assets.
8.4 Locations, depths, alignments, levels, dimensions and conditions shown in records may differ from actual physical conditions.
8.5 Drainage Plans NZ does not independently inspect, survey, verify, certify or guarantee the engineering accuracy or completeness of third-party records.
8.6 Supply of a document does not constitute professional confirmation that its contents are accurate, complete or suitable for excavation, construction or engineering purposes.
8.7 We remain responsible for performing our retrieval service with reasonable care and skill, including identifying, requesting, retrieving and supplying the correct existing document corresponding to the customer's order. This responsibility is distinct from the technical accuracy of third-party records and from responsibility for physical site works.
9. Excavation, Site Works and Underground Asset Damage
Responsibility for Site Works and Underground Infrastructure
9.1 Drainage Plans NZ acts solely as an independent document retrieval service. We do not undertake site investigations, identify or locate underground services, perform engineering assessments, certify drainage plans or authorise excavation or construction activities.
9.2 All responsibility for assessing site conditions, independently verifying underground services and safely planning and performing physical works remains with the persons or organisations commissioning, supervising or undertaking those works.
9.3 To the maximum extent permitted by law, Drainage Plans NZ is not liable for loss, damage, injury, repair costs, business interruption, project delays or other consequences arising from physical works undertaken in reliance upon inaccurate, incomplete, outdated or otherwise unreliable information contained in documents prepared or maintained by third parties.
9.4 This includes damage to sewer and wastewater infrastructure, stormwater assets, water supply pipes, gas mains, electrical infrastructure, telecommunications services, buildings, roads and other property.
9.5 The supply of a document does not constitute confirmation that any underground asset is accurately located, that all services have been identified, or that excavation or construction may safely proceed.
9.6 These provisions do not exclude or limit liability arising from our own failure to exercise reasonable care and skill in performing the retrieval service, or any other liability that cannot lawfully be excluded.
10. Refunds, Cancellations and Customer Remedies
10.1 Unavailable documents
If we cannot obtain or lawfully supply a requested document, we will provide a full refund for that document.
10.2 Multiple-document orders
Where an order contains multiple documents or properties, we will refund the full amount paid for each unavailable document.
Successfully supplied documents are not automatically refunded merely because another document in the same order is unavailable, subject to applicable consumer rights.
10.3 Incorrect documents
If we supply the wrong property record, an incorrect document or a document materially inconsistent with the product purchased, we will investigate and provide an appropriate remedy.
This may include correcting the error, retrieving the correct document or providing a refund.
10.4 Cancellation before processing
If cancellation is requested before retrieval work begins and no third-party costs have been incurred, we will provide a full refund.
10.5 Cancellation after processing begins
Where a customer requests cancellation after retrieval work has commenced, we may deduct only reasonable, demonstrable costs and charges lawfully payable for work undertaken before the cancellation request. This does not affect any entitlement to a full refund or other remedy under applicable consumer law.
10.6 Change of mind after delivery
Once a requested document has been correctly retrieved and supplied, refunds are not ordinarily provided solely because the customer changes their mind, no longer requires the document or subsequently locates an alternative source.
This does not restrict rights relating to deficient services, misleading descriptions, incorrect fulfilment or applicable consumer guarantees.
10.7 Incomplete historic records
Where an authentic third-party record contains less information than a customer anticipated, this does not automatically constitute a failure of our retrieval service.
Concerns relating to incorrect descriptions, materially unsuitable documents or failures to meet consumer guarantees will be assessed in accordance with applicable law.
10.8 Refund processing
Approved refunds will generally be returned to the original payment method. Processing times depend on the payment provider and financial institution.
10.9 Statutory rights
Nothing in these Terms excludes, restricts or modifies remedies available under applicable consumer protection legislation, including the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.
11. No Professional or Engineering Advice
11.1 We do not provide engineering, surveying, construction, excavation, plumbing, building or legal advice as part of our retrieval service.
11.2 General website information is provided to describe the documents and services available.
11.3 Customers must obtain appropriate independent professional advice before relying on records for design, excavation, construction or safety-related purposes.
12. Intellectual Property and Document Use
12.1 Copyright and intellectual property rights in retrieved documents may belong to councils, utilities, original authors or other rights holders.
12.2 Purchasing our retrieval service does not transfer ownership of third-party intellectual property.
12.3 Use, copying, publication, modification or redistribution of supplied documents may be subject to applicable copyright law and licence conditions.
12.4 Customers are responsible for complying with applicable document-use restrictions.
12.5 We will only obtain and supply documents where we have a lawful basis to do so.
13. Limitation of Liability
13.1 We will provide our own retrieval services with the care and skill required by applicable law.
13.2 To the maximum extent permitted by law, we are not responsible for the independent actions, omissions, delays or record-keeping inaccuracies of councils, utilities or other third-party authorities, except where liability arises from our own failure to meet applicable legal obligations.
13.3 To the maximum extent permitted by law, we exclude liability for indirect or consequential commercial losses arising from reliance on third-party records, including lost profits, business interruption and project delays, where such losses may lawfully be excluded.
13.4 We do not accept responsibility for the physical execution, management or supervision of site works undertaken by customers or other parties.
13.5 Nothing in these Terms excludes or limits liability for fraud, deliberate misconduct, non-excludable statutory guarantees or other liability that cannot lawfully be excluded or restricted.
13.6 If a provision is invalid or unenforceable, the remaining provisions continue to operate to the extent permitted by law.
14. Privacy
14.1 We collect, use and disclose personal information in accordance with our Privacy Policy and applicable law.
14.2 Information reasonably necessary to obtain records may be provided to relevant councils, water authorities and service providers.
15. Complaints and Disputes
15.1 Customers may contact support@sewerplans.com.au regarding orders, refunds, complaints or disputes.
15.2 We will investigate complaints reasonably and endeavour to resolve disputes in good faith.
15.3 Nothing in these Terms prevents customers from exercising statutory rights or seeking assistance from a court, tribunal or consumer authority with lawful jurisdiction.
16. Governing Law and Jurisdiction
16.1 These Terms are governed by and interpreted in accordance with the laws of Victoria, Australia.
16.2 Subject to applicable law, the parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.
16.3 Nothing in this clause excludes, restricts or modifies rights or remedies under mandatory New Zealand consumer protection legislation or any other applicable law.
17. Changes to These Terms
17.1 We may update these Terms by publishing an amended version on our website.
17.2 The version applicable to an order will ordinarily be the version in effect when the order was placed.
17.3 Changes will not retrospectively remove accrued rights or alter contractual obligations without a lawful basis.
18. Contact Information
Drainage Plans NZ
Website: https://drainageplans.co.nz
Email: support@sewerplans.com.au