Drainage Plans NZ
Website: https://drainageplans.co.nz
Privacy contact: support@sewerplans.com.au
Last updated: 9 November 2026
1. Introduction
Drainage Plans NZ ("we", "us" or "our") respects your privacy and is committed to protecting personal information collected through our website and document retrieval services.
Drainage Plans NZ is the business responsible for handling customer privacy enquiries. Our privacy contact email is support@sewerplans.com.au.
This Privacy Policy explains what information we collect, how we use it, who may receive it, how it is protected and how individuals can exercise their privacy rights.
We handle personal information in accordance with applicable privacy laws, including the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988.
2. Nature of Our Business
Drainage Plans NZ is an independent document retrieval service.
We assist customers in obtaining available property drainage records, wastewater network plans, stormwater network plans and related documents from councils, water authorities and other authorised sources.
Our services require us to process certain customer, property and order information to identify, request, retrieve and deliver documents.
3. Information We Collect
We may collect:
Customer information
- Full name;
- Email address;
- Optional telephone number;
- Information provided in enquiries and correspondence.
Property and order information
- Property addresses searched for or selected;
- Google Place IDs and associated location details;
- Documents requested or purchased;
- Relevant council areas;
- Order amounts, transaction references and payment status;
- Correspondence associated with document retrieval.
Payment information
- Payment and refund references;
- Transaction amounts and currency;
- Customer and billing information made available by Stripe.
We do not intentionally collect or store complete payment card numbers or card security codes within our own systems.
Technical information
- IP address and browser information;
- Device information;
- Security and diagnostic information;
- Cookies and locally stored shopping cart data.
We may also receive property records containing personal information relating to individuals other than the customer.
4. How Information Is Collected
Information may be collected directly when customers search for addresses, place orders or contact us.
We may also receive relevant information from payment processors, councils, water authorities, authorised document sources and publicly available records where lawful.
Certain technical information may be processed automatically through website functionality.
Where personal information is collected indirectly, we will comply with applicable collection and notification requirements, including Information Privacy Principle 3A where relevant.
5. How We Use Information
We use information to:
- Identify properties associated with document requests.
- Process and fulfil customer orders.
- Contact councils and other record custodians.
- Obtain documents and required authorisations.
- Process payments and refunds.
- Deliver documents by email.
- Respond to enquiries and complaints.
- Investigate suspected fraud or misuse.
- Maintain website security and functionality.
- Meet accounting, taxation and other legal obligations.
We do not sell customer personal information to advertisers or data brokers.
We do not use information for unrelated purposes unless authorised or permitted by applicable law.
6. Information Required for Orders
Providing personal information is generally voluntary.
However, a valid property address, customer name and email address are necessary to process and fulfil orders.
Where additional identification or owner authorisation is required by an authority, we may request that information.
Failure to provide necessary information may prevent us from completing a document request.
7. Google Places Address Search
Our website uses Google Places to help customers identify New Zealand property addresses.
When customers type into the address search field, search text and relevant technical information are processed through our website's address-search functionality and Google's services.
Information may include search queries, selected addresses, Google Place IDs and related location information.
Google's handling of information is subject to its applicable policies.
Google Privacy Policy: https://policies.google.com/privacy
8. Stripe Payment Processing
We use Stripe to process online payments.
Stripe may collect and process payment card details, billing information and other information needed to complete and secure transactions.
We may receive and retain order information, payment status, transaction amounts, customer details and payment references needed to fulfil orders and administer refunds.
We do not intentionally store full payment card details in our own website systems.
Stripe Privacy Policy: https://stripe.com/privacy
9. Shopping Cart and Browser Storage
Our website may use local browser storage to preserve shopping cart contents, property selections and relevant customer-entered information.
This allows selections to remain available when customers navigate between pages or refresh the website.
Customers may clear locally stored information using their browser settings.
We may also use technical storage necessary for website functionality and security.
10. Disclosure to Councils and Water Authorities
To retrieve requested documents, we may disclose information reasonably necessary to identify a property and obtain the relevant record.
This may include:
- Property addresses;
- Requested document types;
- Information required to identify relevant records;
- Customer identity or authorisation details where genuinely required.
We aim to limit disclosures to information necessary for the retrieval service.
Independent councils and authorities may retain information about requests in accordance with their own legal requirements.
11. Third-Party Service Providers
We may use providers for:
- Website hosting and infrastructure;
- Address search;
- Payment processing;
- Email communications;
- Website security;
- Business administration and accounting.
These providers may process personal information where necessary to provide their services.
Relevant personal information may be processed by Google Places for address search, Stripe for payment processing, website infrastructure providers for hosting and website operation, and email services for customer communications and document delivery.
We take reasonable steps to ensure information is handled appropriately in accordance with applicable privacy requirements.
12. Overseas Processing and Disclosure
Personal information may be processed, stored or accessed in New Zealand, Australia or other jurisdictions through our operations and service providers.
Where disclosure of personal information to an overseas recipient is subject to New Zealand Information Privacy Principle 12, we will comply with its applicable requirements.
We may use contractual, organisational or other lawful safeguards appropriate to the relevant processing arrangement.
Where an overseas provider processes information solely on our behalf, we remain responsible for meeting applicable obligations relating to that arrangement.
13. Information Security
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
Measures may include secure website connections, access controls, appropriate account security and use of reputable technology providers.
No electronic transmission or storage system can be guaranteed to be completely secure.
We assess and respond to suspected information security incidents in accordance with applicable legal obligations.
14. Data Retention
We retain personal information only for as long as reasonably necessary for lawful purposes, including:
- Fulfilling orders;
- Customer support and refunds;
- Accounting and taxation;
- Dispute resolution;
- Fraud prevention;
- Compliance with legal obligations.
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Independent third-party providers may have separate record-retention obligations.
15. Privacy Breaches
If a privacy breach occurs, we will assess its nature and potential consequences.
Where notification is required by applicable law, we will notify relevant regulators and affected individuals within the timeframes required by that law.
We will take reasonable steps to contain the incident and reduce further harm.
16. Marketing Communications
We may contact customers regarding orders, retrieved documents, payments, refunds and service-related matters.
We will not automatically treat a purchase as consent to unrelated promotional marketing.
Any electronic marketing will comply with applicable consent and unsubscribe requirements.
17. Access and Correction
Individuals may request access to personal information we hold about them or request correction of inaccurate information.
Requests can be sent to:
We will respond in accordance with applicable privacy law.
18. Privacy Complaints
Customers may contact us if they have concerns about how personal information has been handled.
We will investigate reasonable complaints and endeavour to resolve them appropriately.
Individuals may also have the right to complain to the New Zealand Office of the Privacy Commissioner or another applicable privacy regulator.
New Zealand Office of the Privacy Commissioner: https://www.privacy.org.nz
19. Third-Party Websites
Our website may contain references or links to independent third-party services.
Those organisations may have their own privacy policies and terms.
We do not control their independent privacy practices, except to the extent responsibility cannot lawfully be excluded.
20. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology providers or legal obligations.
The current version will be published on our website.
Where required by law, we will provide additional notice or obtain appropriate consent.
21. Contact Details
Drainage Plans NZ
Website: https://drainageplans.co.nz
Privacy enquiries: support@sewerplans.com.au